Frequently Asked Questions (FAQ)

Q.) Sometimes while the engine is running, the engine idle speed will fluctuate. Why does this happen?

A.) If your heater mode control is selected to the defrost position, the vehicle is designed to activate the air conditioning compressor which       acts as a dehumidifier to clear the inside of the windows quickly. As the compressor cycles on and off the idle will react accordingly. This       is a normal condition.

Q.) At times when at a traffic light or when stopped I get a feeling that the brake pedal will sink down towards the floor. Is
      this dangerous?

A.) No. See above question and answer. The brake system operates on engine vacuum for their power assist. As the idle fluctuates you may       experience this condition.

Q.) My ignition key will not turn in the ignition at all. What do I do?

A.) When the steering wheel is pulled to the "lock" position after removing the ignition key, there is often pressure on the mechanism inside       the steering column which also locks the ignition. You must relieve the pressure off of the mechanism by turning the steering wheel       slightly either right or left while simultaneously turning the key in the ignition. This is normal.

Q.) My power windows (except the drivers) all of a sudden stopped working. How could they all stop working at the same time?

A.) This is a very common occurrence. Many people are unaware that Toyota vehicles are equipped with a window lockout switch located at       the master window control switch on the drivers door. If the lockout switch is inadvertently depressed, this will cause the passenger front       and both rear door window switches to stop functioning. Simply push the lockout button and the windows will function normally. This       feature is primarily used for child safety.

Q.) Do I need an appointment for an oil change?

A.) Yes. We perform oil changes along with a 19 point inspection on an appointment basis. We perform this service Monday thru Saturday       from 7:00 A.M. to 9:00 p.m. and on Sundays from 7:00 A.M. to 5:00 p.m .

Q.) My check engine light on the dashboard is lit. Is my vehicle safe to drive?

A.) Yes. In most cases. A check engine light can mean several things. The check engine light coming on is much like a security alarm in an       office building. The same alarm goes off and the same warning lights flash whenever security is breached. Which floor, which door or why       the alarm is sounding has to be investigated by security personnel before they can decide what to do. The same basic concept applies to       the check engine light. Always check to make sure that the gas cap is tight as this is a common reason for the light to come on. Simply       call the service dept. @ 781-255-6040 to schedule an appointment.

Q.) My brake light on the dashboard is lit. Is my vehicle safe to drive?

A.) Yes. The reason the light is on is because the brakes are wearing and the brake fluid in the resevoir is low. It is best to schedule an       appointment to check the wear of the brakes. As long as the brakes are not grinding, the vehicle should be safe to drive.

Q.) Why can my rear doors only open from the outside, they will not open from the inside?

A.) This is because your Toyota is equipped with rear door child-protectors. This feature allows you to lock a rear door so it can be opened       from the outside only. This feature is recommended whenever small children are in the vehicle.

Q.) Why is there a puddle under the front passenger side of my vehicle after driving my vehicle in the summer months with my a/c on?

A.) This is because the condensation that builds up in your a/c system needs a place to drain. The drain hose is located under the       passenger front dash and runs through the floor allowing the condensation to drain.

Q.) Why does my air conditioning not cool the inside of my car after being parked in the hot sun?

A.) To cool of your Toyota after it has been parked in the hot sun, drive with the windows open for a few minutes. This vents the hot air,       allowing the air conditioning to cool the interior more quickly. It is also recommended that your air conditioning controls be set to       recirculate for maximum efficiency.